Shipping & Returns
How much does shipping cost?
We do our best to keep shipping simple and affordable. Your shopping cart will automatically calculate your freight costs based on order size and location before you have committed to the purchase.
How long does shipping take?
Please note, all stock is kept in our warehouse in Melbourne, Victoria, Australia. We use International express Australia for shipping our orders.
Orders are generally shipped the same or next business day.
Standard delivery times:
Auckland 5-10 business days
Wellington 5-10 business days
Christchurch 5-10 business days
Hamilton 5-10 business days
Tauranga 5 -10 business days
Obviously the delivery time can vary, especially in rural or remote areas. Please use the above as a guide only.
GST and Duties
For orders exceeding NZ $1000 in value, New Zealand customs regulations require the payment of import Goods and Services Tax (GST) and any applicable fees or duties upon arrival at the border. These charges are determined by the New Zealand Customs Service and are separate from our shipping fees.
For additional information please visit:
https://www.customs.govt.nz/personal/duty-and-gst/duty-and-allowances
Returns & Refunds
We offer refunds within 30 days of purchase for change of mind, under the following conditions:
- We offer a full 100% refund on all stock items that have not been used or altered, and where packaging is in new and resalable condition.
- Return Shipping is at the buyer’s expense.
To request a refund, download and follow the return instructions in this form.
To ensure your return can be evaluated in a timely manner, please notify our team by emailing support@hardwarebox.com.au or phone +61 1300 659 306 before returning your item(s).
If your item is damaged or faulty, please contact us for assistance.